Delete Your Account & Data
Effective Date: August 25, 2026
1. Overview
GlycoLens is an educational nutrition scanner for adults (18+) that helps you understand the glycemic impact of your meals and manage nutritional logs for your household. This page explains how to delete your account, what is deleted, what is retained, and how deletion affects household profiles. You can exercise your right to erasure at any time under GDPR, CCPA, and POPIA.
2. How to Request Deletion
You can delete your account yourself, directly from the app:
A. In the app (self-serve)
- Open the GlycoLens app and sign in.
- Go to Settings → Account → Delete Account.
- Confirm when prompted. Deletion takes effect immediately and cannot be undone.
B. If you cannot sign in or have uninstalled
Email privacy@glycolensapp.com from the email address associated with your account, with the subject “Delete my account.” We verify account ownership and process the deletion within 30 days.
3. What Gets Deleted
When your account is deleted, we permanently remove the following from our production databases:
- Account & identity: Your name, email address, and authentication credentials.
- Your nutrition profile: Baseline reference values and self-selected metabolic interest markers.
- Food scans & logs: Captured food photos, barcode numbers, and logged meal history.
- Notifications & device tokens: Registered push tokens and in-app notifications.
- Household & managed profiles: Any household structure you created, and the managed dependent profiles and meal logs associated with your account.
4. Household & Family Profiles
Household deletion is handled based on profile ownership:
Managed profiles you created
If you created managed dependent profiles whose meals you log yourself, that data belongs to your account and is deleted together with your account.
Household members with their own account
If an invited adult member joined your household with their own account, their independent account and personal data are not deleted when you delete yours. They lose shared household access and continue as an individual account.
5. What Is Retained
Following deletion, no personal health or meal log data is retained on our live systems:
- Encrypted Database Backups: Account data is removed from live production systems immediately; residual copies in automated backup snapshots expire and are purged according to our database hosting retention cycle (up to 7 days).
- In-App Purchase Records: In-app purchase transactions are maintained by the platform stores (Apple App Store / Google Play) under their terms and statutory financial compliance requirements.
6. Contact
For deletion requests, data export, or questions regarding our erasure process, contact:
privacy@glycolensapp.com